Client Family Survey – Extended Your Name* First Last Your Email Address* Please CHOOSE the Funeral Director you worked with *Ross DeJohn Jr.Ross DeJohn IIIBob DeJohnConstance ScheanonBill WhiteAnn McCulloughOtherRegarding services for* Enter full name of deceasedHow did you feel about the people who served you?Did we appear and conduct ourselves in a professional manner?ExcellentGoodFairPoorWere we courteous, helpful and attentive to your needs?ExcellentGoodFairPoorDid we listen to you and answer all of your questions?ExcellentGoodFairPoorDid we perform everything as you had arranged?ExcellentGoodFairPoorYour Comments about Our Staff:FacilitesWere our facilities clean and in working order?ExcellentGoodFairPoorWhat influenced your decision?What were the reasons that you chose DeJohn Funeral Homes? Location Previous Experience Pre-Arranged Reputation Advertisement Website Facebook Deceased Wishes Recommendation (Check all that apply)Recommended by Please enter the name of the person that recommended us to you. How likely would you recommend us?Would you recommend our services to other families?DefinitelyProbablyNot SureProbably NotDefinitely NotPre-PlanningWould you be interested in receiving information explaining the advantages of pre-planned funerals?YesNoAlready Pre-PlannedDo you have any comments to share with us?Thank you for sharing your comments with us. We would love for you to share them with your friends and family. Please consider sharing them on FaceBook and tagging us in your status. Thank You!Would you like to complete our extended survey?* No Yes In an effort to learn more about how we can improve our services, we have an extended survey that should take about 4 additional minutes to complete. If you don't mind completing the extended survey, click YES. If not, just click NO and then click SUBMIT at the bottom of the page. First ImpressionDid the first person you spoke with respond promptly & courteously?ExcellentGoodFairPoorWere you greeted promptly upon arrival to the funeral home?ExcellentGoodFairPoorDid we express care & concern upon arrival at funeral home?ExcellentGoodFairPoorArrangement ConferenceDid the arranger take the time to understand your needs?ExcellentGoodFairPoorDid they fully explain options & prices?ExcellentGoodFairPoorDid they have attention to detail?ExcellentGoodFairPoorWere they knowledgeable?ExcellentGoodFairPoorWere they honest & sincere?ExcellentGoodFairPoorDid they answer all your questions?ExcellentGoodFairPoorDid they tactfully explain policy & options relative to payment?ExcellentGoodFairPoorFacilities & VehiclesWere our facilities clean and in good order?ExcellentGoodFairPoorWere our vehicles clean and in good order?ExcellentGoodFairPoorStaff & ServicesDid the service of the personnel meet your needs?ExcellentGoodFairPoorHow was the appearance of the staff?ExcellentGoodFairPoorHow was the professionalism of the staff?ExcellentGoodFairPoorWere we prompt & caring when transferring your deceased loved one into our care?ExcellentGoodFairPoorHow was the presentation of the deceased?ExcellentGoodFairPoorHow was the visitation or receiving of guests prior to the service?ExcellentGoodFairPoorDid we conduct ourselves in a professional & dignified manner during the service?ExcellentGoodFairPoorHow was the support & follow-up after the funeral?ExcellentGoodFairPoorWere there any staff members who were particularly helpful?Please enter their names. Value of ExperienceHow was the value you received compared to the charges?ExcellentGoodFairPoorPre-PlanningWould you be interested in receiving information explaining the advantages of pre-planned funerals?YesNoAlready Pre-plannedOverall SatisfactionHow would you rate your overall experience with DeJohn Funeral Homes & Crematory?ExcellentGoodFairPoorWhat comments or suggestions do you have that could help improve services to families?Do we have your permission to use your name and share your comments with others? Yes No CAPTCHA Δ
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